What makes a hotel truly wonderful? We asked our members to weigh in on the subtle gestures and major moments that transform an ordinary stay into an unforgettable one. While some of the hallmarks of great hospitality are simple courtesies — foundational niceties that even “luxury” hotels occasionally fail to provide — others require a truly exceptional team. It’s not just about thread counts or Michelin stars. When we asked Harper members about the touches that distinguish the world’s finest hotels, most cited examples of individualized, heartfelt service. 

You Get a Warm Welcome

Top-notch service begins the moment you set foot on the property. “When the hotel hands you a glass of Champagne upon check-in,” one member wrote, “you know you’re in the right place.” Another mentioned being “welcomed as family but still treated as a guest of honor.”

They Remember Your Name (and Your Drink Order)

“The valet, concierge and front desk all recognize you,” one guest shared, “and the bartender remembers your favorite beverage.” Another loved when “your favorite tea is brought to you at breakfast before you even ask.” It’s a synergy of familiarity and attentiveness that transforms basic service into genuine hospitality.