Over the course of 2021, we were reminded time and time again that the most important part of a travel experience is the people. Distinctive architecture, stylish interior design and lavish amenities are all worthy attributes, but no hotel or restaurant receives an Andrew Harper recommendation without having staff members who are warm, efficient and sincere. Providing this sort of service in the current circumstances is more difficult than usual, but nevertheless, we encountered numerous exceptional individuals who rose to the occasion.